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Improving Quality Cluster 2019

We would like to invite you to the meeting of the Improving Quality (IQ) cluster on Tuesday the 5th of November, 2019 from 9:30 – 16:00.This meeting will be hosted by Technobis Fibre Technologies on Pyrietstraat 2 in Alkmaar. The theme of this cluster meeting is: ’How to ensure that risk- and safety management is properly anchored within your organization.’’

Improving Quality (IQ) Cluster
Once a year, the NAG organizes a network meeting for everyone in the Aerospace & Airport Development sector who works in Quality. During these meetings, current topics in the area of Quality Assurance will be addressed. Afterwards there will be room for discussion and networking.


09:30 – 10:00         
Reception with coffee/tea    

10:00 -11:30           
Welcome by Robert Paul Boer, Quality Manager at Technobis Fibre Technologies    


Robert Paul Boer, Quality Manager at Technobis Fibre Technologies - ‘’Supply Base Risk Management: Extend your Organization. Engage with your supplier!’’

To minimalize surprises from the supply chain you want as much control over this chain as possible. Especially with the prognosed growth in certain areas AND the pressurized (Dutch) industry, bottlenecks are to be expected. But where? Knowing is half the battle.

Technobis thinks these insights are caused by overview and started meeting with its suppliers. This has led to the processes taking place at its suppliers are being made transparent and issues are tackled in cooperation with said suppliers.

How this is done, what tool is used and what lessons can be learned from this will be shared during this meeting.

Warner van der Veer – Jehee VP Safety & Quality KLM Engineering & Maintenance and Verena Six – ‘’The ABC of behaviour and consequences’’

Do you ever wonder why people don’t just do what you ask of them? The instruction was clear, right? After you just have to do it? Behaviouristic psychology tells us otherwise. Scientific research has proven the amazing crystal clear instructions are only 20% effective. How should you give instructions? The ABC model answers these questions.

Ron Racké, Head of Quality Systems & Airworthiness GKN Aerospace ASEA – ‘’Safety first!’

One of the major changes that was noticed after GKN took over the former Fokker companies from its former owner was its relentless focus on personal safety. Although this was primarily driven by a number of very serious safety accidents in the GKN operations worldwide and a way to deal with the companies’ liability towards its employees it has proven to be a very effective way to enhance the safety awareness among all employees and has resulted in a significant reduction in safety related incidents and serious accidents since it was introduced. This presentation will show the key elements of this approach.

11:30 – 12:00              
A tour of the premises and a research presentation/demonstration

12:00 – 13:00              
Lunch and network opportunity

13:00 – 14:30              
Knowledge café sessions (30 minutes per sub-meeting

  • Management involvement (Warner van der Veer)
  • Deployment success, what works and what doesn’t (Ron Racké)
  • How do you manage your supply base risks? (Robert Paul Boer)

14:30 – 15:00              
Feedback of the sessions / Wrap up

15:00 – 15:30            
Subjects for next sessions

15:30 – 16:00              
Network drinks

Jan Verbeek, Vice Chairman at NAG & Partner / Senior Consultant at ADSE, will moderate this session.

This meeting has a of €100.- (ex-VAT) participation fee for NAG members and a €130.- (ex- VAT) participation fee for non-NAG members.

NOTE: if you cancel your participation within 5 days before the meeting 50 euros will be charged.

We hope to welcome you on November 5th, 2019 at Technobis in Alkmaar

Participating members

Event details:

Pyrietstraat 2
1812 SC Alkmaar Netherlands

From: 05 Nov 2019
Till: 05 Nov 2019


  • Airport Development & Infrastructure
  • Aircraft Maintenance
  • Aircraft Manufacturing
  • Services


  • Training / Workshop

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Sign up for 'Improving Quality Cluster 2019'

Deadline for registration has passed.

Please contact the NAG office for registration or questions.